Return Policy

Wholesale Returns & Order Issues

We do not accept returns or exchanges on wholesale orders. Please review your selections before ordering, and feel free to reach out if you need help choosing products.

If anything arrives damaged, defective, or incorrect, please email wholesale@willowlanehatco.com promptly with your order number and photos so we can help. If a defect becomes apparent later, please contact us promptly after discovering it. Please contact us before returning any items.

International Orders, Including Switzerland

Our wholesale return terms also apply to international orders, including those shipped to Switzerland. Wholesale purchases are intended for resale or professional business use, and we do not offer an additional cooling-off period for these orders.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable law.